STOP, HELP and texting rules
Anyone can reply STOP to stop texts and HELP for help. Your agents only text people who reached out to you or agreed to hear from you, never cold lists.
- STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) stops all texts to that number right away. The lead's page shows Texted STOP: no more texts.
- HELP gets a reply with your business name and how to reach you.
- The text agent and follow-up agent text people who called, texted, booked or filled in a form. Review requests and reminders go only to people with a visit. Never import numbers that didn't agree to texts.
- Someone who texted STOP gets nothing at all: no follow-ups, review requests or reminders.
- Agencies: cold outreach is email only. Never cold text or robocall prospects (here's why).
How often someone hears from you depends on the conversation. Message and data rates may apply. Read the SMS terms.
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