Set up your voice, text and email agents

What every agent knows is on Business info:

• Hours: your office hours, whether to answer on weekends, and after hours either Answer and book the next open time or Take a message.
• Services and prices: your agents only quote prices you switch on. Add a service with Add.
• Common questions and How you sound: answered your way, in your tone.
• When to hand off to you: when someone asks for a person, has an emergency, asks about billing or insurance, or is upset, plus the number to send calls to.

Each agent's own settings:

• Voice agent → Settings: the greeting, the voice (Annika or one of 10 others, or your own voice with its add-on), and call forwarding.
• Text agent → Settings: texts on or off, follow-up texts, review requests and the reminder the day before a visit, your website chat and Instagram and Facebook DMs.
• Email agent → Settings: email on or off, your sign-off, and how replies go out.

Choose Save in the bar at the bottom, or Undo to put things back. Each agent can be paused on its own.