Review requests, reminders and On my way

Everything here is in Text agent → Settings, under After the booking. Review requests are also under Reviews in AEO / SEO.

Review requests

1. Add your Google review link: paste the one from your Google Business Profile, or choose Find my listing. If we found your Google listing when you signed up, it's already there.
2. Pick When it goes: 1, 2 (the default) or 4 hours after the visit ends, or the next day. Texts only go between 9am and 8pm your time; later than that waits for the morning.
3. Pick Which visits ask: every service, or only the ones you choose.
4. Switch Review requests on.

A visit counts once it's over (its start time plus its length) and it wasn't cancelled or marked a no-show. The text is written by AI from the visit and ends with a link. The link counts the tap, then opens your Google review page.

Someone didn't come? Choose No-show next to the visit, on Home under Today's schedule or on the customer's page under Visits. They won't get a review request for it. Choose Undo if you marked the wrong one: the request goes back in line.

The rules, built in:

• Everyone gets the same ask and the same link. It never asks how the visit went first and never offers anything for a review: Google and the FTC don't allow picking only happy customers or paying for reviews.
• One reminder two days later, only if they haven't opened the link.
• Never the same customer twice in 90 days, and never anyone who texted STOP.
• Each text counts like any other text on your plan.

What you see. On Home, Your team today shows how many were sent and opened in the last 30 days, and how many new Google reviews you've had since review requests started. We read your Google review count once a week when we know your listing, so that number moves weekly and counts every new review, however it came.

Ask last week's customers. In Ask Fullday, ask for reviews from last week's customers. Each one gets a request at the next polite hour, with the same rules.

Reminder the day before. Switch it on and each customer gets one text the day before their visit, between 10am and 8pm, with the time and that they can reply to change it.

On my way. On Home, under Today's schedule, choose On my way next to a visit. The customer gets a text from your number that you're on your way. Once per visit.