How does a salon stop missing calls while stylists are with clients?
By the Fullday team. Published
A salon misses calls because the people who could answer are mid-service with wet hair or foils in front of them, and putting a client on hold for a phone call feels rude. The fix is to have something answer every call and text while the chairs are full, book the appointment straight into the calendar, and text back anyone who hangs up.
What happens to a call a salon doesn't answer?
A new client who gets voicemail usually tries the next salon on the list instead of leaving a message. A regular might wait and try later, but even regulars book wherever answers first when they want a last-minute slot. Each unanswered call is often a booking that went somewhere else.
What do salons usually try?
Common fixes are a front desk hire, online booking only, a voicemail asking people to book online, or stylists checking the phone between clients. A front desk works but costs a wage. Online booking helps people who use it, while plenty of people still call or text with questions first.
- A part-time front desk person for the busiest hours
- Online booking links on the website and social profiles
- A voicemail greeting that points to online booking
- Stylists returning calls between appointments
What should an answering setup handle for a salon?
It should answer price and service questions the way you approved, know which stylist does what, book into the right stylist's calendar, and text the confirmation. It should also pass a call to a person when a client asks for one, and text back every missed call within a minute.
How does Fullday work for a salon?
Fullday's front desk answers calls, texts and website chat day and night, answers service and price questions the way you set them, and books into Google Calendar or Calendly. Missed callers get a text back. Plans are $497, $1,497 or $2,997 a month, with a 7-day trial.
What Fullday sets up for this
- Voice agent. Answers your phone day and night, books the visit and puts urgent calls through to you.
- Text agent. Answers texts, Instagram and Facebook messages and website chat in seconds.
- Calendar booking. Books appointments into Google Calendar or Calendly while the customer is on the line, and texts the confirmation.
- Follow-up agent. Texts every lead who hasn't booked, on days 1, 3, 7 and 14, until they book or say no.
Plans start at $497 a month with a 7-day free trial, no contract.
A screen from the demo business. The people and numbers are sample data.
Related questions
Can an AI receptionist book with a specific stylist at a salon?
It can, if each stylist has their own calendar and you tell it which services each one offers. It then offers that stylist's open times and books the right slot.
Will salon clients mind talking to an AI on the phone?
Clients mainly want a quick answer and a booked time. The AI says it's an AI if asked, and a client who wants a person can be passed to your team.
Do salons still need online booking with an AI front desk?
Keep it. Online booking suits clients who prefer to tap a link, and the AI front desk covers the many who still call or text with a question first.
Every call answered, for salons.
Fullday answers calls, texts and chats, books into your calendar and follows up every lead. Try it free for 7 days.