How do I get more Google reviews for my local business?
By the Fullday team. Published
A local business gets more Google reviews by asking every customer, right after the visit, with a text that links straight to the review form, then sending one reminder a couple of days later. Ask everyone, not only happy customers, never offer anything in return, and reply to each review so new customers see someone is listening.
Why don't customers leave reviews on their own?
Happy customers mean to, then forget by the time they're home. Unhappy ones are more motivated, which is why a business that never asks ends up with fewer and harsher reviews than it deserves. Asking at the right moment, and making it one tap, changes who writes them.
How do you ask for reviews?
The steps below work for any local business, from a dental office to a roofer. The only tool you need at first is your Google Business Profile's review link.
- Copy your review link from your Google Business Profile so it opens the review form directly.
- Text the link within a few hours of the visit or job, while it's fresh, with the customer's first name.
- Keep the message short: thank them, ask for an honest review, and include the link.
- Send one reminder two or three days later to anyone who hasn't clicked, then stop.
- Reply to every review, good or bad, within a day or two, in a calm and specific way.
What are Google's rules for asking?
Google's review policy doesn't allow offering anything in exchange for reviews, and it doesn't allow review gating, which means only sending the link to customers you expect to be happy. Ask everyone the same way. Breaking these rules can get reviews removed.
How does Fullday send review requests?
Fullday texts a thank-you with your review link after each visit, sends one reminder, never asks the same customer twice within 90 days, and never filters who gets asked. You see who clicked. Texting starts once your business's texting number is registered with the carriers.
Sources
What Fullday sets up for this
- Text agent. Answers texts, Instagram and Facebook messages and website chat in seconds.
- CRM. Every call, text, email and ad lead in one list, from new to won.
- Search agent. Checks whether ChatGPT, Perplexity and Google name your business, and works through the fixes, on Growth and Pro.
Plans start at $497 a month with a 7-day free trial, no contract. Ads and the search agent are on Growth, $1,497 a month.
A screen from the demo business. The people and numbers are sample data.
Related questions
How many Google reviews does a local business need?
There's no fixed number. What helps is a steady flow of recent reviews, so a local business that gets a few every month looks more current than one with many old reviews and none lately.
Should a local business reply to bad Google reviews?
Yes. A short, calm reply that acknowledges the problem and offers to fix it offline shows future customers how you handle things going wrong, which matters as much as the review itself.
Can I text customers asking for a Google review?
Yes, if they gave you their number as a customer and you honor stop requests. Register your business texting number with the carriers so the messages are delivered.
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